Should bicyclists obsess less over their component selection and focus more on developing their motor?

Getting a bicycle is not as straight forward as that. I am serving a generation of customers craving instant gratification with their purchase. Here are some points to note when choosing a bicycle.

When customers enter my shop, the first question I will ask is if they are cycling with their friends. It defeats the purpose of buying a mountain bike if the group of friends you are joining are riding road bikes. Your cycling skills can’t help much here as you will be struggling to catch up on your knobby tyres as your friends sped by on their road bike with 700C slick tyres, heads bent forward on tarred road.

Similarly, size of wheels also matters. In Malaysia, it is now popular to choose bicycle with wheel size of 27.5” or a 29er. So, if you were to buy a 26” bike, you may have a problem chasing after your friends cycling on a 27.5” or a 29er, as with each revolution, it can go a bit further than a 26er.

Once my customers have that settled, they will then have to decide if they would like to consider buying bicycles similar in standard to what their friends are cycling. If they just opt for a cheaper model than there is an issue of "losing face", a cultural behavior that the Asians will understand. That is, the feeling that you have lost self-esteem as “what you have is not better than theirs”.

This is how I help my customers overcome that problem. The general idea of most customers is that better components will be installed on a higher priced bicycle. In order to help them make the right decision, I will let them compare components on one bicycle with those on another instead of comparing price of each bicycle to make the decision to purchase. Sometimes, a less well known brand may have better gearing system installed vs one that is branded even though they are similar in price. Then you will have to decide if you would prefer the brand you are seeking and pay more for higher end components installed, which tend to be lighter in weight.
I let my customers feel the mechanism of the bicycle so that they can tell, for example, the difference of using a bicycle with mechanical disc brake over one with hydraulic disc brake or one with V-brake. I let them lift up a 20” steel folding bicycle so that they can imagine how heavy a steel bike with 26” wheelset or higher would be like. Then they can decide if it is best that they pay more for bicycle with alloy, chrommolly or carbon frame.
The important thing as a customer is that you must ask the shop if spare parts of components on the bicycle of your choice are easy to find and replace. So, even if you opt to choose a lower end bicycle due to current budget, you know that you can upgrade the components at later stage when you understand bicycles better as you ride and are sure that you are serious about cycling.
Once you have cycled on your bicycle (or your friends’) and have a clearer idea of what you really like, you will have reached the stage to be obsessed about components. But this time it is because you want to build up your cycling skills with the right components.

The specifications of a bicycle

In general, it is good to know the specifications of the bicycle you are interested in. If you discover a shop selling a bicycle way below the price of other shops, hopefully, it is because it is doing a great promotion to draw customers in and not that they have replaced expensive components with cheaper brands or models.

The same applies if you are buying a used bicycle. You would want to buy a second hand bicycle because the components have been upgraded. You can haggle on the price if you know that the original components, which were better, have been replaced.

Here is another point to take note of when you are buying a bicycle for a child. Bicycles for children are usually supplied with mudguards installed. If you don’t see them, they are likely removed by the retailer to be sold separately. Australian brand bicycles for children will usually be supplied with coaster brake and bell installed.

Some brands have websites with specifications of their bicycle posted online. Some distributors supply their bicycles to their retailers with tags that include the price and specifications.



You know that you are getting a real discount on the price if every components/model indicated on the tag are still on the bicycle.

If you want to know the specifications of a bicycle, you need to know:

1. the brand of the bike.
2. what kind of bike it is, eg, MTB or roadbike, etc.
3. the tyre size, eg, 26″ or 27.5″ or 29er or 700C.
4. the model name or number of the bike.
5. if possible, the year of manufacture, just in case some components have been changed for later models.

Do a search for “specifications (brand name) (type of bicycle)”, and you should be able to find the models that are available if they are posted online. If you are able to find their facebook page and it is actively managed, you can post a message there, to find the specifications of the bicycle you are looking for.

Can a quality bike be ordered from an online retailer? If so, what are the dos and don'ts?

There are many things you cannot do when buying a bicycle online. Unless you can find a shop that sells the same model and size, you cannot sit on it to see if bicycle fits you comfortably. You cannot straddle over the toptube to feel if it is too high for your safety.

I have in my shop, bicycles of different brands. My customer tried two 27.5” MTB of different brands with M size frames and similar length stems. He discovered that the reach for the handlebar for one of them is a little too far for his height.

Sometimes the colour of the bicycle you see on the catalouge or online maybe slightly different to the one you received. One of my customers rejected a bicycle I specifically ordered for him because it looks more purple than blue, as seen on the photo I showed him.

Bicycles you buy online are usually delivered in a box partially fixed. Do you have the tools and the capability to fix it up to ride? Some manufacturers will void warranty on defective parts if their bicycles are not fixed up by a bike mechanic.

These were some of the issues faced by my customers who bought their new bicycles online:

1) Missing parts.
2) Gears need to be set.
3) Rear derailleur need to be changed.
4) Hydraulic disc brakes not working well.

The most common issues which cannot be fixed were deep scratches on bikes and damaged decals. We can only help our customers fix minor scratches with paint pen if the scratched part is in black or white colour.

We usually inform our customer that there are warranties on some parts for new bicycles. However, most of them do not want the hassle of sending their bicycles back for warranty repair as it may be more costly or time consuming, especially if the store is a great distance away. Moreover, once their trust in the supplier is broken, it is not likely that they will trust them to get the problem fixed with no additional cost, as they have promised.

As a bicycle shop owner, we sometimes received bicycles with defects from the appointed distributor. We can have them returned for replacement or credit note or sell them with discount if the defects are minor or can be fixed.

If you plan to buy a bicycle online, make sure that you select a supplier who is established in this line. You may have a problem returning a bicycle you are not happy with for replacement if the online supplier is not the appointed seller. So, there is also a reason to doubt if the brand is really authentic or just a brand you like printed on the body without the warranties it should come with.